POST-COVID HOTEL OPERATIONS

RECOMMENDATIONS FOR YOUR HOTEL OPERATIONS, FOLLOWING COVID RELATED MEASURES.

We will shortly be publishing a WHITEPAPER on this page.

This whitepaper lists recommendations for the hospitality sector, following the COVID-19 pandemic.

It is based on the WHO (World Health Organization) and other leading industry bodies' advice, which have been brought together in this actionable document.

Several appendices include templates and checklists allowing rapid adjustments to hotel operations.

This is a rapidly actionable toolkit for any hotel manager.

Anticipated publishing date : 30 APR 2020

Whitepaper Table of Contents

General Management
- Action Plan
- Supervision
- Logbook of Actions
- Communication
- Training
- Crisis Management

Front of House
- Reception and Concierge
  - Information and communication
  - Guest Transportation / reception
  - Check-in / Check out
  - Necessary equipment
  - Social distancing/cleaning/hygiene
  - Monitoring of potentially ill guests
- Rooms
- Restaurants / Dining Rooms / Bars
  - Information and communication
  - Buffets and drinks machines
  - Washing dishes, silverware, table linen
  - Table setting
- Meetings / Business Center
- Pool, Gym, Health Club

Back of House
- Water disinfection
- Cleaning equipment / additional cleaning supplies
- Air-conditioning / Air filters / Water filters
- Dispensers
- Cleaning and Housekeeping
  - Cleaning and disinfection
  - Monitoring of sick guests
  - Availability of materials
  - Optional housekeeping programs

Handling of suspected cases
- General recommendations
- Affected staff member
- Affected guest
- Self-isolation

Appendix: Action Plan
Appendix: Logbook of Actions
Appendix: Communication booklet for Guests
Appendix: revised cleaning Operational Procedures
Appendix: Guest is self isolating : what now ...
Appendix: Recommended training program for all employees
Appendix: References

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